Refund policy

• HA Toyland will gladly accept returns only if the product received by the customer is damaged, defective, or incorrect.

• Any complaint must be raised within 7 days of delivery by sharing clear pictures and a short video at 03102702444.

• The product must be returned in unused and original condition, with original tags, accessories, and undamaged original packaging.

• Refunds are applicable only to prepaid orders. Cash on Delivery (COD) orders are not eligible for cash refunds. Eligible COD cases may be considered for exchange, subject to inspection and approval.

• Returns, exchanges, or refunds due to change of mind, personal preference, or simply not liking the product will not be accepted.

• Customers may share any concerns at ha.toyland.pk@gmail.com for review. Submission of a complaint does not automatically guarantee approval.

• Approved exchanges or refunds will be processed after the returned product has been received and inspected by HA Toyland.

• Refunds for eligible prepaid orders will be transferred to the customer’s bank account within 7 working days after successful inspection of the returned product.

• Customers must provide their bank account details via email when a refund has been approved.

• The customer must return the product through a traceable courier or registered post at their own expense, unless otherwise agreed by HA Toyland.

• Delivery charges are non-refundable in all cases.

• Minor colour variations may occur due to lighting, photography, screen settings, or product batches and are not eligible for exchange or refund, unless a specific colour was separately confirmed and paid for.

• Do not place tape, stickers, courier labels, or other markings directly on the manufacturer’s original box.

• If a returned product is found to be used, damaged, incomplete, or improperly packed, HA Toyland reserves the right to reject the return and send the product back to the customer.

• All returned products will be inspected upon receipt. Approved refund or exchange requests will be processed within 7 working days after inspection.

• All returns should be sent to HA Toyland at the return address provided by our support team.

• For all return, refund, and exchange queries, contact us at ha.toyland.pk@gmail.com.

• HA Toyland carefully checks products before listing and dispatch; however, customers should inspect their order promptly after delivery and report any eligible issue within the 7-day return window.